Reference Guide

Office Hours

Monday - Friday 8:30am - 5:00 pm
Saturday - Sunday via telephone


Preferred Method of Contact

Email
This is the most effective and quickest contact method.

Appointment
To see any staff member in person, please contact the office to make a time that suits you both. The nature of our role takes us out of the office and by making an appointment we can ensure we are there for you.

Telephone
If you don’t have email or for emergencies please contact our office by phone. Messages left will be returned as soon as it is possible to do so.


Other Information

Condition Report
Please complete, sign and return to our office within 3 DAYS OF THE LEASE COMMENCEMENT DATE as required by the Residential Tenancies and Rooming Accommodation Act.

Direct Debit
Direct debit is the preferred method of rental payments. Please refer to the information sheet provided in your tenancy moving in kit.

It is your responsibility as the account holder to increase the amount of the direct debit (if or when necessary) and cancel the direct debit authorisation at the end of your Tenancy. As we are NOT the account holder, we CAN NOT change any direct debit authorisation.

General Repairs and Maintenance
All general repairs and maintenance must be forwarded to our Agency via Maintenance Manager, details of this are provided with your move in documentation. Provide as much information as possible of the repairs needed as well as access authorisation for the repairs to be done. If a repair request is reported to our office and it is caused by tenant neglect, the tenant agrees to be responsible for payment of the account. For example, power failure due to one of your faulty appliances, a foreign object blocking toilets or garbage disposal units. It is the tenant’s responsibility to replace any blown light globes throughout the property and replace any cracked or broken windows or screens.

Property Inspections
The Property is inspected by our Maintenance Inspection Manager 4 times per year. You will be notified in writing 7 to 14 days prior.

Keys Locked Out?
Office Hours – you can collect our Management set and return them to our office within the hour. Identification will be required.
After Hours – contact a Locksmith at your cost.

Moving Out
Two (2) weeks' notice in writing is required if you intend to vacate on the lease expiry date or after that date. Please contact our office to receive the correct form.

Breaking a Lease Agreement
If you wish to vacate the property DURING your Tenancy, please contact our office immediately we will advise you of your obligations during this process.

Insurance
We advise ALL TENANTS to insure their own contents as they are NOT covered under the Lessor’s policies.

Parking of Cars
All cars, motorbikes, trailers, campervans, caravans, boats and trucks are to be parked in designated parking areas ONLY. Do not park on front lawn areas, or on Body Corporate designated common areas (where applicable). It is the Tenants responsibility to repair any damage done when parking cars etc in such areas.

Oil stains on driveways are the Tenant’s responsibility to remove before vacating the Property. To avoid such damage we recommend the purchase of a drip tray.

Pot Plants & Picture Hooks
It is recommended that pot plants are raised off the carpet or outside areas to avoid water damage or staining. Should you wish to hang pictures, you will need to provide our office with a detailed drawing marking which walls will be affected – we will then advise after instructions are sought from the landlord.

Pools and Pool Fencing
PLEASE DO NOT MAKE THE ASSUMPTION THAT YOU ARE ABLE TO INSTALL / ERECT A POOL OF ANY TYPE AT THE PROPERTY.

If you wish to have a pool of any size, it may require fencing due to Legislation. You must first seek permission from the Lessor in writing for the pool. If permission is granted, it is then the responsibility of the Tenant to ensure that ALL fencing requirements are met in accordance with relevant Legislation.